Customer Service: Please contact a customer service representative Monday – Friday 7:00 – 5:00 EST at
Placing Orders: Orders may be placed with Morton Machine Works through our online shopping cart, Email, Fax, or by calling 800-441-2751.
Prices: For prices please refer to our website or the latest Morton List Price Schedule. For distributor discounts and quantity discounts please inquire with a customer service representative. All pricing may be subject to change without prior notice.
Delivery: Morton offers same day shipment on items from stock when orders are placed before 1:30 pm EST. If an item is back-ordered, please check with a customer service representative for the expected delivery date.
Freight: All shipments are FOB Millersburg, PA. Freight charges are billed at the actual cost (no handling fees). Orders are shipped using UPS, FedEx, USPS or common carrier. Please specify at the time of order if you would like to request a specific carrier.
Payment Terms: Net 30 days for companies with approved credit. All other sales by Credit Card payment only (Visa, MC, American Express).
Returns: Standard parts can be returned within three months from the date of purchase less a 10%-15% restocking fee. Please call a customer service representative to request an RGA number and approval prior to sending product back to Morton for credit.
Warranty: Since the conditions and application of end use are beyond the control of Morton Machine Works, performance of the product cannot be guaranteed. Liability is limited to the replacement of the product within 6 months of purchase.
Specials: Morton can modify its standard parts to meet your special requirements. Email or fax your requirements to our quote department for pricing and estimated delivery time. All special orders are non-returnable.
Certifications: Morton is committed to providing its customers with current information relating to governmental regulations and environmental concerns. Listed below are the common requests that we receive for quality certification and compliance information. If you need a product that requires a Manufacturer Certificate of Conformance that references any of the regulations below, please let our customer service representatives know when placing an order.
ISO9001:2008 Certification (PDF – 2.07MB)
RoHS Compliance (PDF – 275KB)
REACH Statement (PDF – 131KB)
DFARS Compliance (PDF – 354KB)
Conflict Materials Reporting Template (PDF – 264KB)